Domestic Couple job in Sulaymaniyah, Iraq

Position 1: Estate Manager / Personal Assistant & Lifestyle Manager

Estate & Household Management

• Oversee the day-to-day operations of the estate, ensuring exceptional service standards at all times.
• Manage the maintenance, presentation, and upkeep of all residences and guest facilities.
• Coordinate contractors, vendors, and external service providers.
• Develop, implement, and maintain household policies, procedures, manuals, and Standard Operating Procedures (SOPs).
• Conduct regular inspections to ensure the estate remains in excellent condition.
• Coordinate maintenance schedules, renovations, and improvement projects.
• Manage operational budgets, procurement activities, inventories, and household expenses while maintaining cost efficiency.
• Ensure all departments work collaboratively to deliver exceptional service.

Staff Recruitment, Leadership & Development

• Lead and manage a multidisciplinary household team of approximately 25 employees.
• Supervise department heads, including the Head Butler, Head Housekeeper, Private Chef, Security Supervisor, Maintenance Supervisor, and other senior household staff.
• Recruit, onboard, train, and develop household personnel.
• Prepare staff schedules, duty rosters, and departmental workflows.
• Conduct regular performance evaluations and staff development.
• Maintain household protocols, etiquette, confidentiality, and service standards.
• Foster a professional, positive, and service-oriented working environment.

Personal Assistant & Lifestyle Management

• Serve as the primary point of contact for the principals' personal and professional affairs.
• Manage calendars, appointments, meetings, and schedules.
• Coordinate domestic and international travel, including flights, visas, accommodation, transportation, and itineraries.
• Handle confidential correspondence and personal administration.
• Coordinate shopping, wardrobe requests, personal errands, and lifestyle services.
• Assist with the management of luxury assets, collections, and valuable personal belongings.
• Liaise with family offices, advisors, and external service providers.

Hospitality & Event Management

• Plan and coordinate private dinners, business receptions, official events, and family gatherings.
• Coordinate guest accommodation, transportation, entertainment, and event logistics.
• Work closely with the Head Butler and Private Chef to deliver exceptional guest experiences.
• Ensure every event reflects the family's high standards of hospitality.

Security & Confidentiality

• Maintain strict confidentiality regarding all family, business, and household matters.
• Coordinate with security personnel to ensure the safety and privacy of the principals and guests.
• Implement household security procedures.
• Act as the primary operational contact during emergencies.

Position 2: Head Housekeeper

Housekeeping Operations

• Lead all housekeeping operations across the main residence and guesthouse.
• Plan and supervise daily, weekly, and seasonal cleaning schedules.
• Ensure the estate remains maintained to luxury hospitality standards at all times.
• Carry out hands-on housekeeping duties when required.
• Care for luxury finishes, furniture, artwork, specialist surfaces, and delicate materials.
• Ensure all rooms remain guest-ready regardless of occupancy.

Laundry & Wardrobe Management

• Oversee all laundry and wardrobe operations.
• Supervise the care of clothing, uniforms, luxury linens, towels, and guest bedding.
• Manage wardrobe organisation and seasonal rotations.
• Ensure specialist garments and delicate fabrics receive appropriate care.

Housekeeping Team Leadership

• Supervise, train, and develop the housekeeping team.
• Conduct inspections and quality control checks.
• Organise daily schedules and allocate duties.
• Support recruitment and onboarding of housekeeping staff.
• Promote professionalism, teamwork, and attention to detail.

Inventory & Maintenance

• Manage housekeeping inventories, equipment, and supplies.
• Monitor stock levels and place orders within approved budgets.
• Report maintenance issues and coordinate repairs with the maintenance department.
• Ensure housekeeping storage areas remain organised and efficient.

Cross-Department Collaboration

• Work closely with the Estate Manager, Head Butler, Private Chef, Security Supervisor, and Maintenance team.
• Coordinate deep cleaning schedules before and after family visits and events.
• Support hospitality operations during VIP visits and official functions.
• Ensure housekeeping standards support the overall operation of the estate.

Shared Responsibilities

The successful Domestic Couple will:

• Work collaboratively to ensure the smooth operation of the estate.
• Maintain the highest standards of service, presentation, and professionalism.
• Deliver exceptional hospitality to the principals and their guests.
• Maintain complete confidentiality regarding all family and household matters.
• Support one another across departments when operationally required.
• Foster a positive, respectful, and service-oriented environment for all household staff.
• Assist with additional duties and special projects as requested by the principals.