Family Household Manager (M/F) job offer in Greenwich, Connecticut, US

Responsibilities will include but not but are not limited to:

• High degree of domestic service mentality with “roll-up-your-sleeves” and “all-hands-on-deck” ethos. No task is too small or too big mentality.
• Always display a service-oriented mindset, putting the priorities and experiences of the principal family first, keeping protection top of mind at all times.
• Perform errands as needed. Essential weekly errand includes family meal services - menu planning and execution of meals.
• Set a tone of absolute professionalism and confidentiality among household staff and vendors.
• Responsible for sourcing, training, managing and ongoing assessment of household staff and vendors. Maintain daily schedules for household staff, ensuring proper coverage, and reassess staffing needs throughout the week (overseeing tardiness and/or absences).
• Oversee meticulous daily cleaning of interiors including all aspects of general housekeeping, deep cleaning, and upkeep of the residence.
• Demonstrate a thorough knowledge of household cleaning tools and techniques, including general housekeeping processes and related tools, special surfaces cleaning (piano finish, wood, glass, leather, upholstery, silver) and onsite laundry services.
• Ability to execute roles of each household staff and fill in as needed.
• Manage all external vendors to consistently deliver the highest standard of service and output. Act as the gatekeeper/POC to all vendors.
• Be fully responsible for all aspects of property management (overseeing all property maintenance work – landscaping, house cleaners, domestic workers, property season treatments, etc.).
• Work closely with household staff to ensure seamless coordination of daily routines, events, guest & family experiences. Take the lead on coordination and planning for events and guest visits.
• Perform frequent, daily walkthroughs and inspections using household checklists to proactively identify and resolve issues. Offer real-time feedback and priorities to the team.
• Collect information, perform research as needed, and provide suggestions to the principals with the best solution to solve problems.
• Assist the principal family in all aspects of domestic support. Including overseeing of various processes related to running the home (vehicle management, administrative work, calendar management, travel, shopping, errands, event planning, formal service, pet care, etc.
• Oversee care of family pet (grooming/vet/walks, etc.)
• Create and maintain household manuals, home operations manuals, and shopping/inventory lists. Maintain, order, and organize all household supplies.
• Manage and track household budgets and expenses (i.e. review of vendor invoices for accuracy, submit and track medical claims)

The typical work week for the house Manager will be Monday through Friday from morning to evening (i.e. 7am-5pm). Some occasional weekend and late evening work will be required, for example when event or project oversight is needed. Must be available/responsive to troubleshooting needs 24/7 (rare but possible). The household staff team operate 7 days a week, including some holidays, with some level of staff coverage every day of the year. Every member of the team is valued for their flexibility and availability in service of the family’s needs.