Single Family Office Client Service Manager

1974 LDE
United Kingdom​
January 30, 2023
To be discussed

Job description

Single Family Office is looking for a Client Service Manager for their office in London, United Kingdom. This person will be fully responsible for ensuring that clients have a exceptional experience, have a passion for detail and exceed all clients expectations. ​ Ability to step up to provide strategic direction when visiting their luxury properties around the world.

Responsibilities

Ensure the delivery of an exceptional standard of client services, including those core services linked to the management of private residences Be responsible for providing tailored services to individual clients whilst ensuring consistency of services across the international portfolios of properties Ensure all client visits have an outstanding experience of both the service and the location they are visiting, being proactive at all times. Be responsible for ensuring that any and all client requests are promptly addressed and resolved. Service improvement which provide recognised value to our clients Develop operational service excellence by utilising and implementing technology to ensure consistency in delivery, reduce cost and improve management information Manage the day-to-day activities of both permanent and temporary household staff to ensure flawless execution of our services Review and negotiate annual service contracts and insurances to ensure efficient, effective and exceptional property operation Efficiently procure operational supplies and equipment at all international properties Ensure operational transparency through regular property reporting that highlights opportunities, risk and issues relating to the effective operation of the property portfolio Work with Project Teams to ensure that completed projects seamlessly transition into well operating properties Actively develop our supply chain, building relationships with suppliers, to ensure that the Company and its clients always receive a priority service Monitor and manage supplier and employment agency performance Proactively propose ideas for activities and events that clients may wish to consider attending during their time in a location Be on call for client requests as required to ensure timely and effective resolution Ensure that all assets within the properties are properly recorded, monitored and maintained on behalf of our clients ​Take responsibility for ensuring the accurate use and regular updating of the electronic filing of documents and emails as well as the accurate hard filing of documents related to the operation of the properties

Requirements

At least 3 years experience in a similar position within a luxury environment Fluent in English Very discreet and trustworthy Keen to learn High level of service Motivated and dynamic Multitasking Driving License​

Work conditions

Position : Client Services Manager Start date: As soon as possible Location: London, UK Employment contract: Permanent and full time contract

Salary

depending on experience
This job offer is introduced to you by Morgan Richez

This vacancy has been filled, please contact me for other similar vacancies

This job offer is managed by Morgan Mallet International's agency Paris
Address : 31 rue de Penthièvre, 75008, Paris - France
Morgan Richez
Co-founder

An entrepreneur at heart, I've been working in the luxury goods industry for 20 years. Recruitment has always been a passion for me, because this profession fulfils all the criteria necessary for human understanding. I've also had the good fortune to meet some of the world's wealthiest people from a wide variety of backgrounds. It's also a real pleasure to place candidates in the jobs of their dreams.

language French
language United Kingdom
Morgan & Mallet International - Household staffing agency
This job offer is managed by Morgan Mallet International's agency Paris
Address : 31 rue de Penthièvre, 75008, Paris - France
Position filled already
Single Family Office Client Service Manager
Permanent
Full time

Reference

1974 LDE

Location

United Kingdom​

Posted

January 30, 2023

Salary

To be discussed
This vacancy has already been filled, but you can still apply for a future position.
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