Client Service Manager

1925 CAL
United Kingdom​
September 9, 2022
To be discussed

Job description

Full Time Client Services Manager Job Offer and Vacancy in London, UK Our client is looking for a Client Services Manager in London, UK. This person will be responsible for ensuring that clients have an exceptional experience when visiting their luxury properties around the world. ​ It is a permanent and full time position, starting as soon as possible.

Responsibilities

Vacancy duties and responsibilities ​​ Ensure the delivery of an exceptional standard of client services, including those core services linked to the management of private residences Be responsible for providing tailored services to individual clients whilst ensuring consistency of services across the international portfolios of properties Facilitate all client visits to ensure that our clients have an exceptional experience of both our service and the location they are visiting, whilst minimising operational stress Be responsible for ensuring that any and all client requests are promptly addressed and resolved to the highest possible standard, whether related to the properties or not Seek to identify and present ideas for service improvement which provide recognised value to our clients Develop operational service excellence by utilising and implementing technology to ensure consistency in delivery, reduce cost and improve management informatio Manage the day-to-day activities of both permanent and temporary household staff to ensure flawless execution of our services Review and negotiate annual service contracts and insurances to ensure efficient, effective and exceptional property operation Efficiently procure operational supplies and equipment at all international properties Ensure operational transparency through regular property reporting that highlights opportunities, risk and issues relating to the effective operation of the property portfolio Work with Project Teams to ensure that completed projects seamlessly transition into well operating properties Actively develop our supply chain, building relationships with suppliers, to ensure that the Company and its clients always receive a priority service Monitor and manage supplier and employment agency performance Proactively develop and propose ideas for activities and events that clients may wish to consider attending during their time in a location Be on call for the resolution of client requests as required to ensure timely and effective resolution Ensure that all assets within the properties are properly recorded, monitored and maintained on behalf of our clients Take responsibility for ensuring the accurate use and regular updating of the electronic filing of documents and emails as well as the accurate hard filing of documents related to the operation of the properties

Requirements

Profile requirement ​M/F At least 3 years experience in a similar position in luxury environment Fluent in English Very discreet and trustworthy Keen to learn Hight level of service Junior welcome Motivated and dynamic Multitasking Driving License

Work conditions

Job Condition Position : Client Services Manager Start date: As soon as possible Location: London, UK Employment contract: Permanent and full time contract

Salary

Client Services Manager Up to 45 000 GPB gross per year
This job offer is introduice to you by Laure Billiaud

This vacancy has been filled, please contact me for other similar vacancies

This job offer is managed by Morgan Mallet International's agency French Riviera & Monaco
Address : 1800 Rte des Crètes, 06560 Valbonne, France
Laure Billiaud
Recruiter

As a recruitment consultant, I stand out for my professional rigour and commitment to customer satisfaction. With a background in business, I have developed an in-depth understanding of the needs of companies and candidates. My previous experience in the yachting industry has enabled me to develop exceptional interpersonal skills, working with an international, high-end clientele. My passion for people guides everything I do, enabling me to make lasting connections between talent and opportunity. My people-centred approach guarantees outstanding results and an unrivalled customer experience.

language French
language United Kingdom
Morgan & Mallet Hospitality Staffing
This job offer is managed by Morgan Mallet International's agency French Riviera & Monaco
Address : 1800 Rte des Crètes, 06560 Valbonne, France
Position filled already
Client Service Manager
Permanent
Full time

Reference

1925 CAL

Location

United Kingdom​

Posted

September 9, 2022

Salary

To be discussed
This vacancy has already been filled, but you can still apply for a future position.
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