Head Butler Job and Vacancy
We look for talented, self-motivated and enthusiastic Head Butler who will be able to share the client’s passion for providing the “world’s leading luxury experience” and will be willing to work in a luxury, 10 bedroom country house located in the grounds of Goodwood, Chichester, UK.
The right candidate will have to manage the day to day operations of the country house and develop the team (2 under Butlers, a Head Chef and Housekeepers) to maintain high standards of service at all times, with the support of the assistant operations manager and general manager.
Deliver with passion, a unique, attentive yet discrete and formal “domestic style service” in order to exceed guests expectation. Look after the house like is it was your home.
Requirements
- Experience working in a similar position or in a private household
- Fluent English
- Positive and friendly with a “can do attitude”
- Attention to detail
- Ability to prioritise and organise
- Proactive
- Take responsibility for yourself
- Confident to make decisions and to stand by them
- Good negotiation and influencing skills
- Excellent communicator
General duties and responsibilities but not limited to
- Meet and Greet all guests whilst upholding the lodge beliefs and values
- Ownership of the Lodge day to day events, show rounds and communicating the detail and expectations outlined by the BEO’s to all parties
- Converting the planning into action whilst exceeding the customer experience
- Closely monitor and review the business costs to contribute to delivering the best possible margins as laid out in the annual budget
- To ensure the Lodge is kept ready for show rounds at all time when not in use by daily check and housekeeping duties
- To report any maintenance issues and ensure those are attended to promptly
- To deliver all parts of the service requirement to the Lodge guest, assisting the support team in the cleaning and setting up of the bedrooms and the public areas
- Maintain a constant check of standards
- To deliver the Food & Beverage service to guests as per requirements
- Menu planning and development of menus with the associated chef. Update dietary requirements and regular operational meetings
- To offer guests assistance and suggestion in the planning of their activities during their stay, should those have not been pre-arranged
- To support colleagues at peak times and to undertake any operational duty which might be reasonably required and when instructed by the General Manager
- To support F&B team in any required outlet when the lodge is not occupied
- To go above and beyond at all times in an effort to surpass customer expectations at every turn
- To manage and control all stock related to the Lodge
Start: Immediately
Probation period: 6 months
Salary: from 35 000 GBP gross per year (negotiable, depending on the candidate’s profile) plus a benefits package
Ad Reference: 671 LD
Position filled
